Privacy Policy Last update 7 months ago


Effective Date:01/08/2023

Welcome to MH Flex Group Limited ("MH Flex Group", "we", "our", or "us"). This Privacy Policy ("Policy") outlines how we collect, use, disclose, and safeguard your personal information when you access or use our website, the MH Flex Group affiliated sites, applications, services, and products (collectively referred to as the "Services").

Your Consent and Agreement

By accessing or using our Services, you acknowledge that you have read, understood, and agreed to the practices described in this Policy. Your continued use of the Services signifies your explicit consent to the collection, use, and processing of your personal information in accordance with this Policy. If you do not agree with this Policy, please refrain from using our Services.

Updates to this Policy

We may update this Policy periodically to reflect changes in our data practices and legal requirements. Whenever we make changes to this Policy, we will post the updated version on our website, and the revised Policy will become effective immediately. We encourage you to regularly review this Policy to stay informed about how your personal information is handled.

Information Collection and Usage

Information You Provide

When you engage with MH Flex Group Limited's services, you may provide us with various types of information that help us deliver a tailored and secure experience. This information may include:

a. Contact Information: We may collect your email address, phone number, and other contact details you provide to us. These details enable us to communicate with you effectively, provide support, and keep you updated on important information.

b. Payment Information: When you engage in transactions on our platform, we may collect payment information, including credit card details, bank account information, and billing addresses. This information is used to process payments securely and facilitate transactions.

c. User-Generated Content: Any content you create, upload, or share on our platform, such as project descriptions, reviews, or profile information, is collected and stored. This content helps you showcase your skills and expertise to potential clients and employers.

d. Communication: When you communicate with us via email, messages, or other channels, we collect and retain the information exchanged during these interactions. This helps us address your inquiries, provide assistance, and maintain a record of your communications.

e. Preferences: Information about your preferences and settings, such as language preferences and notification settings, is collected to personalise your experience and enhance usability.

f. Profile Information: Details you provide for your user profile, including a profile picture, biography, and professional information, are collected to showcase your skills and expertise to others on our platform.

g. Identity Details: To create and manage your account, we may request, collect, or process your full name, proof of identity (such as a driver's licence or passport),and a photograph of you as a user. This information helps us verify your identity, ensure account security, and comply with regulatory requirements.

h. Feedback and Reviews: When you provide feedback, reviews, or ratings, we collect and display this information to improve our services and help users make informed decisions.

i. User Support: When you contact our customer support, we may collect information about your inquiries and the assistance provided. This helps us address your concerns effectively and improve our support services.

j. Other Information: Any other information you choose to share with us voluntarily, such as surveys, participation in contests, or additional details for verification purposes.

We process this information to enable you to access and use our platform's features, enhance your user experience, facilitate transactions, and ensure the security and integrity of our services. It also helps us comply with legal and regulatory requirements. We treat your provided information with the utmost care, ensuring that your privacy and security are maintained in accordance with our Privacy Policy and applicable laws.

Information from Third Parties:

To enhance your user experience, we may receive information from third-party platforms or services that you have authorised. This may include information from social media accounts or other online services, in accordance with your permissions.

Information from Service Usage:

As you interact with our platform and utilise our Services, we automatically collect data about your interactions, preferences, browsing patterns, and usage activities. This data allows us to tailor our Services to your needs, provide relevant recommendations, and improve the overall user experience. This information includes:

User-Generated Content: Any content, including text, images, and multimedia, that you create or upload while using our Services.

Identity Details: Information that identifies you, such as your name, profile picture, and username.

Metadata: This encompasses technical data such as IP addresses, device identifiers, browser type, operating system, and the referring website.

Device Information: Information about your device, such as its type, plugins, hardware capabilities, and network information.

Location Information: We may collect your GPS coordinates where available from your device, with your explicit permission.

Actions and Interactions: We gather data about your actions on our platform, including pages viewed, buttons clicked, time spent on pages, and search keywords used. This helps us understand user behaviour and improve the platform's functionality.

How We Use Your Information

We process the collected personal information to:

1. Provide and Enhance Our Services:

The information you provide allows us to create and manage your account, process your orders, and offer a personalised experience. We use data from your interactions to improve our Services, tailor recommendations, and ensure seamless navigation.

2. Communication and Customer Support:

Your contact information enables us to communicate with you about your account, updates, promotions, and any queries you might have. We may use your email address or phone number to provide customer support and resolve issues.

3. Compliance and Legal Obligations:

In accordance with legal requirements, we may process your personal information to fulfil legal obligations, resolve disputes, and enforce our terms of use.

4. Product Development and Research:

We may analyse anonymised and aggregated data to identify trends, preferences, and areas for improvement. This helps us enhance our Services and develop new features.

Sharing of Information

We value your trust and are committed to safeguarding your personal information. We may share certain information with third parties under specific circumstances, as outlined below:

1. Service Providers and Business Partners:

To enhance the quality of our Services, we collaborate with trusted service providers and business partners. These entities may assist us in payment processing, customer support, data analysis, and other operational tasks. However, they are only granted access to the information required to perform their tasks and are obligated to maintain the confidentiality and security of your data.

2. Legal Requirements and Protection:

We may share your personal information in response to legal obligations, law enforcement requests, court orders, or other legal processes. This includes sharing information to protect our rights, property, or safety, as well as the rights, property, or safety of others.

3. Merger, Acquisition, or Sale:

In the event of a merger, acquisition, asset sale, or any other change in corporate ownership, your personal information may be transferred to the acquiring party or merged entity. In such cases, we will notify you before your information is transferred and becomes subject to a different privacy policy.

4. Anonymised and Aggregated Data:

We may share aggregated, anonymised data that does not identify any individual. Such data may be used for research, marketing, analytics, or other business purposes.

5. Consent and Authorisation:

In certain situations, we may share your personal information with third parties based on your explicit consent or authorisation. This may include sharing information with specific business partners or platforms at your request.

We are committed to maintaining the security and confidentiality of your personal information. When sharing your information, we take necessary steps to ensure that appropriate safeguards are in place to protect your data. You have the right to manage your privacy preferences and control the sharing of your information through your account settings.

Your Rights and Choices

We respect your rights and provide you with options to manage your personal information in the following ways:

1. Access and Correction:

You have the right to access and update your personal information. Through your account settings, you can review, edit, and correct the information you've provided to us. If you require assistance, our support team is available to help you with any necessary changes.

2. Data Portability:

You can request a copy of your personal information in a structured, machine-readable format. This feature allows you to transfer your data to another service provider or platform if you choose to do so.

3. Withdrawal of Consent:

If you previously provided your consent for specific data processing activities, you have the right to withdraw your consent at any time. This will not affect the lawfulness of any processing that occurred before your withdrawal.

4. Deletion of Data:

You can request the deletion of your personal information from our systems under certain circumstances. However, this right is subject to legal obligations and may not apply in all cases. Upon receiving your request, we will assess whether we can fulfil your deletion request while complying with applicable laws.

5. Communication Preferences:

You can manage your communication preferences by adjusting your account settings. You have the option to choose whether you want to receive promotional emails, updates, and marketing communications from us.

6. Restriction of Processing:

Under certain circumstances, you have the right to restrict the processing of your personal information. This means that while your data will still be stored, it will not be used for certain purposes.

7. Object to Processing:

You can object to certain processing activities, such as direct marketing or processing based on legitimate interests. We will consider your request and assess whether your objection is valid under the applicable legal framework.

8. Lodge Complaints:

If you believe that your rights have been violated or your personal information has been mishandled, you have the right to lodge a complaint with a relevant data protection authority in your jurisdiction.

9. Account Closure:

If you choose to close your account with us, we will deactivate your account and remove your personal information from our active databases. However, certain information may remain in our archives to comply with legal obligations.

We are committed to facilitating the exercise of your rights and choices. To make use of any of these options, please contact our Data Protection Officer or refer to your account settings. We will respond to your requests promptly and in accordance with applicable data protection laws.

Our Privacy Obligations

MH Flex Group Limited is dedicated to upholding the highest standards of data protection and privacy in line with the laws and regulations of Rwanda. We are committed to ensuring that your personal information is handled securely and responsibly. Our privacy obligations encompass the following:

1. Legal Compliance:

We adhere to all relevant data protection laws and regulations applicable to our operations. This includes the Rwanda Data Protection Law and any other relevant legislative frameworks.

2. Transparency and Fairness:

We are transparent about the data we collect, how we use it, and why we need it. We ensure that our processing activities are fair and conducted with lawful bases, ensuring that your privacy rights are upheld.

3. Data Minimization:

We only collect and retain personal information that is necessary for the purposes outlined in our Privacy Policy. We ensure that the data we collect is relevant, adequate, and limited to what is required.

4. Security Measures:

We employ robust technical and organisational measures to safeguard your personal information from unauthorised access, disclosure, alteration, or destruction. Our security practices are designed to mitigate the risk of data breaches and unauthorised use.

5. Third-Party Relationships:

When we share your personal information with third parties, such as service providers, we ensure that they also adhere to appropriate privacy and security standards. Our agreements with third parties include provisions that protect your data and privacy.

6. Data Transfer Safeguards:

If we transfer your personal information to countries outside of Rwanda, we implement appropriate safeguards to ensure that your data is protected in accordance with applicable data protection laws.

7. Data Subject Rights:

We respect and facilitate your rights as a data subject, including the right to access, correct, or delete your personal information. We provide mechanisms for you to exercise your rights as outlined in our Privacy Policy.

8. Data Protection Officer:

We have appointed a Data Protection Officer (DPO) responsible for overseeing our data protection practices and ensuring compliance with relevant laws and regulations.

9. Continuous Improvement:

We regularly review and enhance our privacy practices to align with industry best practices and regulatory developments. Our goal is to continuously improve our approach to data protection and privacy.

10. Accountability and Responsibility:

We take full responsibility for the processing of your personal information and are accountable for our data protection practices. If you have concerns or questions about our privacy practices, please contact our Data Protection Officer.

Contact Us

If you have questions, concerns, or requests regarding this Policy or your personal information, please contact our privacy team at

By using our Services, you signify your understanding of and agreement with this Privacy Policy.